Report site problems

Malfunction

Please let us know if you experience functionality issues on Keepsporting:

Click on the arrow next to your name in the upper right corner and then on Report a problem and follow the onscreen instructions.

Thank you for taking the time to tell us about this issue. We may contact you for further information.

Improvement required

If you think the site could do with technical or functional improvements then please let us know:

Click on the arrow next to your name in the upper right corner and then on Report a problem and follow the onscreen instructions.

Thank you for taking the time to tell us about any improvements you think may be necessary. We may contact you for further information.

Breach of privacy

If you feel that some content or images breach your privacy then let us know:

click on the arrow next to your name in the upper right corner then on Report a problem and follow the onscreen instructions.

Or:

click on the icon and select Report

Breached accounts or accounts with anomalies

On Keepsporting there may come a time when you deem it appropriate to report an account, for example:

  • if someone has created an account using your identity, as on Keepsporting the use of false identities in prohibited
  • if the account is the source of suspicious activity (spam).
  • if the account sends unusual requests (such as requests for money) or is simply a nuisance.

In these cases you can do the following:

  • go to the account page in question, click on More next to the user's details.
  • select Report user.

In addition:

  • If you believe that someone is using your account: you must change your password, check your account's published content and remove any content that you do not recognise
  • if you notice purchases that you do not recognise in your personal and advertising account: check your purchase history. If there are purchases that you did not make then report it to Keepsporting
  • if you have detected suspicious activity on a friend's account (the account creates events or sends spam links): direct your friend to this section to receive assistance

Infringement of intellectual property rights

Keepsporting respects the intellectual property rights of third parties. The publication of content that infringes intellectual property rights is prohibited. If you come across a user who does not respect the intellectual property rights of third parties:

click on the arrow next to your name in the upper right corner then on Report a problem and follow the onscreen instructions.

Or:

click on the icon and select Report next to the content in question

Abuse/harassment

At Keepsporting we want to protect you from harassment originating from other accounts.

If an account is bothering you:

  • go to the account page in question, click on More next to the user's details
  • select Report user.