What to do when you can't find your registration confirmation in the email?

Did you sign up for a sporting event, but couldn't find the confirmation email in your inbox? This can happen for various reasons. Before worrying, see below for some guidelines and possible solutions:

1) Check if the email was typed correctly

One of the most common reasons for not receiving the confirmation email is the incorrect entry of the email address during registration. Typing an extra character, reversing letters or numbers are common mistakes that can happen. If you suspect this might have occurred, try to recall the details and, if not, contact the event organizer.

What to do:

Contact the support or the event organization and provide your correct information so they can correct the email address provided. (or: the entered email address)

2) The registration was not finalized correctly

Another common situation is that the registration was not fully completed. In some cases, the lack of payment confirmation, failure to fill in all mandatory fields, or a slow internet connection can prevent the system from finalizing the process.

What to do:

• Verify that you have completed all steps of the process, such as fully filling out the form and confirming payment.
• Check your bank statement or your digital wallet to confirm that the payment was made.
• If you are not sure if you finalized it correctly, try to make a new registration, or contact the organizer.

3) Contact the event organizer directly

If you have checked everything and still haven't found the confirmation in your email, an excellent solution is to contact the event organizers directly. They will be able to verify if your registration was processed correctly and help you solve the problem.

What to do:

• Look for the support contact information available on the event website, whether by email, phone, or social media.
• Provide your full name, your tax code (or ID/identification number), and any other details that may help identify your registration.

• Don't forget to check your spam folder or junk mail; often the email might end up there.
• If you use email filters or a stricter spam blocker, add the organizer's email address to the list of trusted senders.

By following these steps, you will be able to quickly solve the issue and guarantee your participation in the event without a hitch!