Who is Responsible for Event Information? Understanding the Role of the Organizer and the Platform
When registering for a sporting event online, it is common for athletes to associate all the information on the registration page with the platform used to process the payment. However, it is crucial to understand that there is a clear distinction between the event organizer and the registration intermediary.
In this article, we will explain in a simple and transparent way the role of the Keepsporting platform and the specific responsibilities of the event organizer, especially regarding changes to the regulations, location, kit pickup, or other fundamental aspects.
The role of the Keepsporting platform
Keepsporting is a technology platform that acts as an intermediary between athletes and sports event organizers. Its primary role is to:
- Provide the online registration system;
- Process payments quickly and securely;
- Organize participant data;
- Facilitate basic communication between the organizer and the athlete.
In other words: the platform does not create, organize, or manage the event. It offers the digital infrastructure so that the organizer can promote their event, receive payments, and have full control over registration management.
The event organizer’s responsibility
All information published on the event page — such as regulations, descriptions, dates, times, locations, and rules — is entered directly by the organizer.
For this reason, any changes related to:
- Changes to the regulations;
- Changes to the event location;
- Modifications to the place, date, or time of kit pickup;
- Adjustments to the course, categories, or schedule;
- Changes to benefits, giveaways, or awards;
are the sole responsibility of the event organizer and not the Keepsporting platform.
The platform simply reflects the information that has been uploaded by the organizer.
What happens if there are changes after registration?
Sporting events can undergo variations for various reasons: weather conditions, logistics, permits, number of participants, and more. When this happens, it is the organizer's duty to:
- Update the information on the event page;
- Communicate with athletes through official channels;
- Comply with the provisions of the current regulations.
Keepsporting does not decide, approve, or implement these changes. The platform acts only as a technical means for the organizer to update or disseminate this information.
What should the athlete do in case of doubts or problems?
Whenever doubts arise regarding the event, the athlete should:
- Carefully read the regulations available on the registration page;
- Check for recent updates in the event description;
- Contact the event organizer directly, whose contact details are usually provided on the page;
The platform can guide and direct the user, but it does not replace the role of the organizer in making decisions regarding the event.
Conclusion
Understanding the difference between the registration platform and the event organizer is essential to avoid misunderstandings, frustrations, and conflicting information.
Always read the regulations carefully and, in case of changes or doubts, always contact the organizer.